SHIPPING & RETURNS
If an item is delivered as a small package (UPS Ground, FedEx Home Delivery, US Mail) - please refuse delivery if visibly damaged. If there is concealed damage that is revealed upon opening your item, please send an email with pictures of the damage to to arrange for replacement / return. DO NOT INSTALL A DAMAGED ITEM or a kit that is missing any components as installation voids your claim. Expect a response within 1-2 business days.
If an item is delivered as a freight delivery (truck delivery typical of large items) - open and inspect your item before signing for it and refuse delivery if excessively damaged. If there is minor damage, we may provide a partial refund to you instead of returning/exchanging. If the damage is unacceptable, DO NOT SIGN FOR AND/OR INSTALL THE DAMAGED ITEM or a kit that is missing any components as delivery acceptance or installation voids your claim. Please document and send an email with pictures of the damage to email@example.com. Expect a response within 1-2 business days.
30 Day Return & Exchange Policy
1. Send us an email with your order info:
2. Receive return authorization via email - Expect this response within 1-2 business days
3. Pack the product in its original packaging and include all components
4. Once we receive the returned item, we will issue a refund or ship the exchange
Unless Rock Bottom Truck was at fault, customers are responsible for shipping items back at their expense and in new condition. As indicated in the receipt confirmation email sent prior to shipment, we are not responsible for incorrectly ordered parts or inaccurate images. The customer is responsible for confirming that the manufacturer part number they ordered is correct.
Depending on the terms, condition and/or special order status of the item, a restock fee may apply. If return instructions are not followed, additional fees may apply up to forfeiture of the entire refund.
If an item arrives back to us used or damaged and it is determined that the damage was not caused by the shipping company, a credit may be denied.