SHIPPING & RETURNS
If an item is delivered as a small package (UPS Ground, FedEx Home Delivery, US Mail) - please refuse delivery if visibly damaged. If there is concealed damage that is revealed upon opening your item, please contact us to arrange for replacement / return.
If an item is delivered as a freight delivery (truck delivery typical of large items) - open and inspect your item before signing for it and either refuse delivery or write "Damaged" on the bill of lading before signing for receipt of the goods. Please contact us to arrange for replacement / return.
If your item is listed as "Curbside Delivery", then this product is delivered by a nationwide freight carrier. Delivery is to the exterior of your location. Drivers are not contracted to bring the item into your home or business. Hence the term, "curbside".
30 Day Return & Exchange Policy
1. Send us an email with your order info:
2. Receive return authorization from us via email
3. Pack the product in its original packaging and include all components
4. Once we receive the returned item, we will issue a refund or ship the exchange
Unless Rock Bottom Truck was at fault, customers are responsible for shipping items back at their expense and in "like new" condition. Depending on the condition and/or special order status of the item, a restock fee may apply.
If an item arrives back to us damaged and it is determined that the damage was not caused by the shipping company, a credit may be denied. Please contact us for further clarification.